AWARE™ for the Original Equipment Manufacturer
"Are you AWARE of what your customers need?"

Companies that sell high-value assets rely on achieving a substantial percentage of life-cycle revenue from aftermarket parts and services. The key to building customer loyalty and forging long-term relationships is in providing the highest quality of sales, service and support.

ATI's AWARE product provides a total aftermarket lifecycle service solution for original equipment manufacturers (OEMs) to help track and determine parts replacements, upgrades and services to ensure equipment uptime. After all, customers want to buy what they need, not what you have SM. By managing the lifecycle condition and health of the equipment ensures reliable uptime of the customer's equipment and in turn, customer loyalty.

AWARE's object-based environment ensures that it can be applied to any equipment environment and any documentation need your process or business may require. This ensures your AWARE implementation meets your organization's specific needs, yet you have the benefit of using supported off-the-shelf technology for lowest life-cycle cost of software deployment, and maximum return on your implementation investment.

An OEM uses the AWARE Field Module of AWARE in their field service organization to capture condition, maintenance and inspection results on installed equipment at customer sites. This information then is consolidated at the OEMs site to provide effective knowledge management across the field service organization as well as creating market intelligence of parts opportunities for their account managers through the various User Modules of AWARE. AWARE is designed to allow integration with virtually any Customer Relationship Portal you may have in place. By integrating AWARE with your Relationship Portal or eBusiness solution, customer's equipment inspection results and historical profile can be made available to assist in ordering of aftermarket parts based on condition.

For OEMs needing to establish a stronger tie with their customers, they can deliver AWARE as part of a product/service bundle to their strategic customers. The portal at the customer's site enables the OEM to extend their service capability to remote monitoring of equipment health as well as acting as a container for pushing product related updates and service bulletins within the customers environment.

AWARE will help your organization:

• Increase parts & service revenue

• Reduce report writing time

• Improve service quality

• Increase customer loyalty

Our professional services organization can have a pilot up and running for your organization in 30 days. Give us a call and let us make you AWARE of what your customers need!